Hello, I’m Rachel

The practice remained open throughout the COVID-19 pandemic and the years that followed, maintaining continuity of care during a period of significant system disruption. The collective effort of the team reflected a strong sense of shared purpose and responsibility to the community, and solidified a deep appreciation for the clinicians, therapy assistants, and administrative staff who sustained the work of the practice during that time.

In the psychosocial disability and early childhood intervention space, Outlook Matters was a registered NDIS provider and successfully tendered to deliver independent assessments during the early stages of the NDIS rollout across the NT, northern Queensland, and parts of Western Australia. Although this proposed model was later abandoned by the NDIA — a decision the team supported — the process enabled many conversations and creative problem solving with remote and Indigenous health services around the country to improve access to the NDIS.

Outlook Matters had its final innings in 2026, with the remaining team choosing to transition into separate practices to maintain service accessibility and long-term sustainability amid the ongoing systemic changes to private practice in Australia. Their final decision reflected the same values that had shaped the team from the start: adaptability, professional integrity and commitment to the local community.